The Eko Electricity Distribution Company (EKEDC) has revealed plans to install meters for approximately 600,000 customers over the next five years, with a target of installing 120,000 meters annually from 2024 to 2028.
Mr. Gbadebo Akinyede, the Metering Head at EKEDC, announced the company’s comprehensive metering program aimed at eliminating estimated billing across their network.
Speaking at the Nigerian Electricity Regulatory Commission (NERC) Customer Complaints Resolution meeting in Lekki-Ajah, Lagos, Mr. Akinyede highlighted EKEDC’s commitment to improving service through widespread metering.
Currently, EKEDC has metered over 450,000 customers, accounting for 63% of its total customer base. Mr. Akinyede emphasized the company’s dedication to addressing the remaining 260,000 unmetered customers.
During the meeting, Dr. Tinuade Sanda, EKDC’s Chief Finance Officer, represented by Mr. Joseph Esenwa, reiterated the company’s dedication to customer satisfaction and engagement.
She assured the customers of EKEDC’s determination to complete the metering within the planned period, utilizing schemes like the Meter Asset Provider to reach the objective.
Nonetheless, Dr. Sanda acknowledged the challenges in collecting payments, noting that a considerable portion of the revenue was outstanding. She encouraged customers to fulfill their bill payments to aid in the provision of effective services.
