Janet Jackson has canceled her highly anticipated appearance at the DStv Delicious Festival following her brother Tito Jackson’s terrible death on Sunday.
Her management team announced the terrible news, writing, “Janet’s brother Tito died this past Sunday. Janet needs to cancel her appearance at the DStv Delicious Festival to spend time with her family.
Despite the disheartening news, Jackson’s team thanked her South African fans. “Management is making plans to return next year.
Janet also wants to thank her South African followers for their kind and compassionate support during this difficult period.
Festival organizers have offered attendees the option to exchange their Saturday tickets for Sunday passes. While some appreciated the gesture, the move has sparked a wave of discontent online, with many fans taking to X (formerly known as Twitter) to express their frustration. Several ticket-holders, who had specifically bought Saturday tickets to see Janet Jackson perform, are now asking for refunds instead of the ticket exchange.
One user, @_thabile_m, voiced their disappointment: “Can we get refunds please? Cause I bought my ticket just to see her perform.”
@SebetolaLolo echoed the sentiment, saying, “Can we be refunded please. The reason we bought Saturday tickets was to see her. I would have bought Sunday tickets if I wanted to go on Sunday. This is crazy.”
Fans like @KimJ177 were torn between understanding Jackson’s situation and wanting their concerns addressed. “I’m actually crying. Of course, we feel for her and her family. Praying she will be able to come at some other time. But you should consider those of us who bought tickets specifically to see her. Do we have refunds as an option?”
Traveling fans, such as @OhMuthMercyry, are also grappling with the change in schedule. “Some people planned to travel back home on Sunday. I’ll be traveling back to Botswana. Please give us a refund if there are no plans to find a new headlining act.”
The ticket exchange, available through the Ticketmaster website from September 17 at 8 p.m. until September 18 at 11:59 p.m., is subject to availability. For those opting to keep their Saturday tickets, they will remain valid. However, the call for refunds continues to grow as many feel the festival’s current solution falls short.
Fans hope Janet will perform again, but for now, their concerns over refunds remain prominent.
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