Two Frontier Airlines check-in desk agents who gained popularity online last Friday (May 2) have been terminated by the airline.
The viral video features a Frontier customer attempting to check in for a flight from North Carolina to Boston, only to be faced with a $25 fee.
This led to a dispute between the customer and the Frontier employees.
With one of the employees repeatedly saying:
“And you thought you was gonna get on your flight.”
The customer documented the incident along with the check-in desk agents.
According to TMZ, in a statement, Frontier Airlines said:
“We are aware of what occurred and have been directly in touch with the customer. The individuals in question, who work for a third party contractor, are no longer associated with the Frontier account.”
The airline refunded the customer’s original flight and reimbursed him for a different flight he booked to get home.
A Frontier Airlines worker refused to check in a passenger and taunted him as he scrambled not to miss his flight 👀pic.twitter.com/z1nmgWjvoY
— Daily Loud (@DailyLoud) May 7, 2025