First Bank has refuted rumors of a system upgrade and clarified that a recent notice regarding a shift to a new cloud-based platform was meant for vendors, not customers.
The bank explained that the message was misunderstood and wrongly reported.
The transition from the I-Supplier Platform to the new Cloud-based Supplier Platform was aimed at improving benefits and capabilities for vendors.
“The message, which was incorrectly interpreted and reported, was sent to and intended for our vendors only,” the bank’s statement read. “It focused on transitioning from our current I-Supplier Platform—our automated platform that connects us to suppliers—to a new Cloud-based Supplier Platform, which is a world-class platform for managing suppliers, to enable additional capabilities and benefits for our vendors.”
First Bank stressed that no system upgrade affecting customer services is underway. “Please be informed that no system upgrade is currently underway, and all our customer applications are fully operational,” the bank stated.
The financial institution also reassured customers that the transition would not affect any of their services, including banking systems, customer transactions, and channels. “We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc., will not be affected by the enhanced supplier platform.”
The statement concluded with a reassurance that First Bank remains committed to providing seamless service delivery to its customers, ensuring that their operations remain unaffected by the vendor platform upgrade.
