How to Troubleshoot MOJEC Prepaid Meter Errors (2021)

How to Troubleshoot MOJEC Prepaid Meter Errors (2021)

The Nigerian Federal government as we all know as continued to roll out massive Free prepaid Meters across the country.

The MOJEC Prepaid meter is one of the most commonly used and managed by the Nigerian Electricity Private-Public franchise called DISCOs.

And Just like any Nigerian, after The MOJEC Micro-star 3 Phase Prepaid meter under Ikeja Electric distribution company was installed at my apartment we experienced some challenges and had to source a solution.

For customers who also might have or will still experience it, here is our guide on how to troubleshoot your MOJEC prepaid meter either under Eko Electric Distribution company or Ikeja Electric using MOJEC prepaid meter reset code.

How to Fix Mojec Prepaid Meter Showing Link Error (IKEDC)

  • The Customer Interface Unit is not having a strong communication link with your meter through the power source.
  • Weak batteries inserted into the Customer Interface Unit.
  • The Customer Interface Unit not married with the meter (Step Two above).
  • The socket the Customer Interface Unit is plugged into is not being supplied by EKEDC/IKEDC Power Supply.
  • There is no power supply indication on the meter.

In this case, the following is advised:

  • Change the batteries to new batteries. The batteries should be strong enough to power on the Customer Interface Unit.
  • Change the outlet where the Customer Interface Unit plugged.
  • Follow the steps below to marry the Customer Interface Unit with the meter.

Synchronize your Prepaid Meter Monitor Keypad with the wall by inputting these numbers:

5258 + 5th digit to 12th digit of meter number.

Input: 5258 + (0101)15007104(7) + Enter (the blue button)

i.e. (525815007104 and Press Enter) for 01011 meters.

Input: 1593570 + Meter Number + Enter (the blue button)

i.e. (159357054130175653 and Press Enter) for 541 meters.

Exclude the digits in brackets i.e. first four digits (0101) and the 13th digit (7)

The feedback response on the meter will be “Accepted”.

NOTE: Kindly always endeavor to load the Main token first before the bonus token(CAPMI Scheme).

Secondly, Always endeavor to load tokens in order of purchase to avoid an error.

 How to Fix Reject Error showing on MOJEC Prepaid Meter Monitor

The meter tariff is different from what the meter number was programmed on. In this case, a Key Change Token is required.

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The Electricity Credit Token entered into the meter is wrong.

Old Error 

A recently generated Electricity Credit Token has been loaded.

The actual Credit Token was loaded before the Bonus Token. In this case, this error will be displayed when the Bonus Token is loaded.

In this case, the following is advised:

Contact EKEDP or IKEDC Customer Care and scan a copy of the purchased Credit Token to [email protected], [email protected] with your contact details, date of purchase, and amount clearly showing or visit any Ikeja Electric Office closer to your area.

Mojec Prepaid Meter Failed

For a lot of new Users of Mojec Prepaid meter, one of the questions that have been asked by many is why is my prepaid meter showing failed. Yes, the Ikeja Electric Prepaid meter supplied by Mojec can fail for two major reasons:

1. The units on it have been exhausted and once that happens, the Power supply is cut, so you need to load new units.

2.Mojec prepaid meter can show failed even after trying to load the purchased units on the Prepaid Meter via the Mojec monitor, so the solution is to follow the steps listed above to marry the Customer Interface Unit with the meter.

Ikeja electric prepaid meter codes

For those asking about Ikeja Electric Prepaid meter codes, below are the MOJEC Prepaid Meter shortcodes:

004 – Total Import Energy

009 – Balance Credit

040 – Credit Amount

448 – Current month active total energy

How To Check Balance on MOJEC Prepaid Meter

To check your leftover units balance on the Mojec Prepaid meter, kindly dial 009 and press the Red button, the total units in Kilowatts would be displayed.

 

How To Check Balance on MOJEC Prepaid Meter

How to Reset Mojec Prepaid Meter

Below are the Mojec Prepaid Meter reset code Nigeria

Step 1: Type 990 and press Enter.

Step 2: Then Type 0000 and press Enter. You will get a response – “Good”.

Step 3: Type 999 and press Enter. You will see “Reset.”

Step 4: Then remove the plug under the monitor/keypad and plug it back in.

Step 5: Try loading the token again.

Additional information for first-time prepaid meter users:

If you’re recharging your meter for the first time, after resetting your meter, you need to enter a 40-digit token (unique to your meter) split 20 – 20. After entering the 40 digits, enter the 20 digits token purchased.

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If the problem persists, contact your DISCO’s customer care. It is also advised that you buy your first token directly from the office so that you let them know it’s your first recharge.

How to load token on the prepaid meter (MOJEC/CIG Meter)

For MOJEC Prepaid Meters, kindly follow the steps below:

Step 1: Ensure your UIU has been successfully paired with the meter. If this has not been done, please follow the steps below:

  • Matching / Pairing of UIU with Meter

To Match/Pair the meter, carryout the steps below,

Mojec Meter=45xxxxxxxxx

Put the meter number and enter (the meter will display successful)

How to Troubleshoot MOJEC Prepaid Meter Errors - Problems and Solution (2021)

Step 2: Confirm you have loaded your meter activation token (This is only applicable to meters that require an activation token).

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To load your Meter Activation token carryout the steps below:

Mojec Meter=45xxxxxxxxx

  • Punch in the first 20 digits and press “enter”.
  • Meter will display success.
  • Then continue with the next 20 digits and press “enter”. The meter will display “succeed”
  • After this, you can buy energy

*** Upon confirmation of steps 1 & 2, proceed to Step 3 ***

Step 3: To Load Your Energy Token:

  • Punch in all 20 digits and press “enter”.
  • Meter will display success.

CIG Meters

Step 1: Ensure your UIU has been successfully paired with the meter. If this has not been done, please follow the steps below:

  • Matching / Pairing of UIU with Meter

To Match/Pair the meter, carry out the steps below,

Conlog Meter=04xxxxxxxxx

Put the meter number and press “enter” (the meter will display success)

Step 2: Confirm you have loaded your meter activation token (This is only applicable to meters that require activation token).

To load your Meter Activation token carryout the steps below:

Conlog Meter=04xxxxxxxxx

  • Punch in the first 20 digits and press “enter”.
  • Meter will display success.
  • Then continue with the next 20 digits and press “enter”. The meter will display “succeed”
  • After this, you can buy energy

*** Upon confirmation of steps 1 & 2, proceed to Step 3 ***

Step 3: To Load Your Energy Token:

  • Punch in all 20 digits and press “enter”.
  • Meter will display success.

 

Conclusion

If you still have any questions that need an answer regarding issues or problems encountered while using your MOJEC Prepaid Meter,  kindly leave add them in the comment section below this post.



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4 COMMENTS

  1. I followed the above procedure to reset it but still not responding, keep on displaying 0.00.
    Even if I dial 009, it gives me 0.00

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