FG launches Passport Complaints Form to improve service delivery

International passport: Immigration Service to enable self-verification of NIN on portal

The Nigerian government has announced the creation of a Passport Complaints Form to ensure that Nigerians receive excellent service both inside and outside the country.

The Nigerian Immigration Service announced this in a statement on Wednesday afternoon.

The statement stated that any complaints received by the service would be handled as soon as possible.




The NIS also stated that the launch was motivated by the need to track and follow up on the numerous issues encountered by Nigerians while attempting to obtain the Standard Nigerian Passport. A portion of the statement read:

“This way, while we seek to improve our service delivery process, the data garnered would help our “internal machinery” in ensuring that Nigerians get top-notch service; both within and outside the country.

“Complaints received via the filling of this form would be treated with the utmost urgency that is required. We emphasize that NO Nigerian must have to go through hell in getting their passport. We see and hear you, loud and clear.



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