The Nigerian Civil Aviation Authority (NCAA) has taken strict enforcement action against Kenya Airways for numerous violations of consumer protection regulations.
This includes the airline’s failure to issue an apology, refund, and compensation to a Nigerian traveler within the specifieqd 48-hour timeframe.
Despite requesting a one-hour extension, Kenya Airways did not meet the agency’s demands. Additionally, the airline did not provide a compliance report for a delayed flight that left passengers uncompensated.
The Director of Public Affairs & Consumer Protection at NCAA, Michael Achimugu, revealed these findings and expressed surprise at Kenya Airways’ lack of knowledge about NCAA regulations while operating in a foreign country.
“To this end, we are organising a retreat for all airlines operating in Nigeria to learn and relearn Part 19 of the NCAA Regulations 2023.
“The Country Manager in Nigeria apologised for the Gloria Omisore incident. The airline admits that they should never have boarded the passenger from Lagos.
“The airline failed to discover the lack of a France transit visa and flew this passenger to Nairobi where she had a 17-hour layover, only to be told that she would have to endure a further 10-hour wait if she must be flown to the UK,” the NCAA spokesman said.
