The Federal Competition and Consumer Protection Commission (FCCPC) has summoned the management of Air Peace following widespread consumer complaints regarding the airline’s alleged failure to refund ticket fares for cancelled flights.
According to a statement by Ondaje Ijagwu, Director of Corporate Affairs at FCCPC, the complaints suggest possible violations of Sections 130(1)(a), 130(1)(b), and 130(2)(b) of the FCCPA 2018, which mandate timely refunds for unfulfilled bookings due to service-provider failure.
The Commission’s summons, dated June 13, 2025, demands that Air Peace appear at the FCCPC headquarters in Abuja on June 23, 2025. The airline is required to present:
-
A complaint log for refund requests over the past 12 months,
-
Records of all processed refunds,
-
A list of cancelled flights within the period,
-
Details of actions taken to mitigate passenger inconvenience.
The FCCPC also warned that non-compliance could lead to sanctions, fines, or imprisonment as outlined in Section 33(3) of the Act.
This development follows a separate probe into alleged exploitative ticket pricing by Air Peace in late 2024. However, the FCCPC clarified that the current summons strictly pertains to refund-related violations.
The Commission reaffirmed its commitment to enforcing fair market practices and protecting Nigerian consumers against exploitation by service providers.
